We have recently reviewed how we carry out our tenant satisfaction surveys and have made some changes. We have asked a company called Research Resource to carry out our surveys from this year and have changed some of the survey questions. They will be carrying out the surveys face to face.
It’s important we know how all our tenants feel about us and so, over the next two years all our tenants will be contacted. This year half of our tenants will be contacted between mid-July and mid-August. Next year the remaining half will also be contacted. We will let you know next year when this is due to happen.
The survey is anonymous and no information will be shared with us to connect you with your answers unless you expressly give Research Resource permission to do so. This will only apply to specific questions, such as the reporting of dampness or if you are interested in becoming a member of our new Customer Panel (see article in the newsletter due out in a few weeks to find out more about that).
All Research Resource staff who are carrying out the survey will have identification and a letter of introduction. Please make sure you see both of these before proceeding.
Once the results have been processed and are ready for presenting to us by Research Resource we will review what we can do to make improvements. We will feed back the results to you and let you know what actions we have taken in the winter newsletter.
If you have any concerns about the survey please call the office 0141 9592552 and speak to any member of staff.
