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Recent Newsletters

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We need your views on our new Rent Arrears Policy Where the Association's Policies directly affect tenants, we are bound to consult you. Please read the full article on how to give your views.

Services from 5th January - 15th February Update Close cleaning will re-start on Monday 22nd February, allocating properties to re-start this month too.

Brexit- Do you need to apply for Pre-Settled Status? If you are an EU (not British) citizen you have until 30th June to apply for pre settled status.

City Council Bins and Bulk The weekly bulk uplift service from the City Council has been permanently withdrawn. Residents must now request a service for their bulk. Please read the full article.

Scottish Child Payment is now Open for Applications Scottish Child Payment is a new payment for families on tax credits or certain benefits to help towards the costs of looking after a child. It’s £40 paid every four weeks for each child under six.

Our Offices Are Closed Due to the Covid-19 pandemic, our offices closed to the public in March 2020. All our staff are currently working from home and can be contacted via the office telephone number. We will let you know when the offices re-open first to staff, then to visitors. Please be patient with us as working from home brings challenges to staff and we may not be able to respond as quickly as we could from the office.

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Gecko Teams Running Scholarships03 Mar 2021Gecko Teams
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how we performed

Performance Headlines 2019-2020

95.6% of tenants are satisfied with our service
we took an average of 3 hours 20 minutes to carry out our emergency repairs
we took an average of just over 4 days carry out our non-emergency repairs
we took an average of less than 19 days from our properties being vacated to having them re-allocated.

Our latest Key Performance Indicators Report tells you how we were performing when we last reported to our Management Committee and our Annual Report gives a picture of the past year.

The Association's Primary Regulator is the Scottish Housing Regulator (SHR). Each year the Regulator publishes an engagement plan with each of the Housing Associations and Local Authorities it regulates, as well as key information about the organisation and how its performance compares with other landlords. It also publishes an annual Landlord's Report. From 2019 we have also been required to furnish the Regulator with an Assurance Statement showing how we comply with their Regulatory Standards. You can find all of this information at Scottish Housing Regulator Information.