noticeboard view all noticeboard information

how we performed 

Performance Headlines 2023 - 2024

• 87.7% of tenants are satisfied with our overall service
• 94% of tenants feel we are good at keeping them informed about services and outcomes
• 99.7% of tenants are satisfied with the opportunities to participate in our decision making
• we took an average of 2.5 hours to carry out our emergency repairs
• we took an average of 6.3 days to carry out our non-emergency repairs

Our Annual Report gives a picture of the past year.

The Association's Primary Regulator is the Scottish Housing Regulator (SHR). Each year the Regulator publishes an Engagement Plan, an annual Landlord Report and key information about the Association and how its performance compares with other Registered Social Landlords (RSLs). The Association also provides the SHR with an annual Assurance Statement showing how we comply with their Regulatory Standards. You can find all of this information at Scottish Housing Regulator Information.

The SHR also publish factsheets for tenants containing information on how to make a complaint or raise a serious concern. Find out more about how the SHR regulates.