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Our Advice Services

We care about our customers and the community as a whole. Here at Whiteinch & Scotstoun Housing Association we provide more than housing with additional services to support our tenants and factoring customers in their daily lives.

We have a team of 2 dedicated staff members offering a variety of services that can assist you in times of difficulty or with issues you may need a little assistance with. An overview of the services provided is noted below.  

Welfare Rights

Our Welfare Rights Officers, Lisa and Lauren, provide advice and assistance with all matters concerning social security benefits, pensions and tax credits. Examples of the things we help with include:


• Maximising your benefit income

• Assisting you to make appropriate benefit claims

• Helping you manage changes in your circumstances

• Assisting you to challenge unfavourable benefit decisions by reconsideration and appeal

• Arranging representation for you at benefit Tribunal hearings


Please call the office on 0141 9592552 to arrange an appointment with them or email:


Please note you may need more than one appointment.


Rent Increase

If you get your Housing Benefit paid directly to us, we have notified Housing Benefit of the new rent amount. If you get it paid to yourself, you need to contact them and update them.


If you are having problems updating your Universal Credit with details of the new rent amount, please call the office on 0141 959 2552 and we may be able to help.


If you are struggling to make your rent payment, please call the office on 0141 959 2552.

Money Advice & Financial Inclusion

This is not a service we offer but you can get advice locally from the  Citizens Advice Bureau in Drumchapel

CAB Drumchapel, 195C Drumry Rd E, Glasgow G15 8NS or call them on 0141 9442613

For information on organisations that offer free debt advice please see below:


Phone and Online Debt Advice

Advice Direct Scotland
Phone: 0808 196 2316
Advice Direct online chat
Monday to Friday 9am to 5pm.
More debt help from Advice Direct Scotland website


Christians Against Poverty 
Phone: 01274 760720
Monday to Thursday 9.30am to 5pm. Friday 9.30am to 3.30pm.
More debt help from Christians Against Poverty website


Money Talk Team - Citizens Advice Scotland (CAS)
Phone: 0800 028 1456
Check opening times with your local office. 
More debt help from the Money Talk Team website


National Debtline
Phone: 0808 808 4000
National Debtline online chat
Monday to Friday 9am to 8pm. Saturday 9.30am to 1pm. 

More debt help from National Debtline website

StepChange debt charity
Phone: 0800 138 1111
Monday to Friday 8am to 8pm. Saturday 9am to 2pm.
Get online debt advice from StepChange 24 hours a day, 7 days a week.
More debt help from StepChange website


Face to face debt advice


Christians Against Poverty (CAP) & Citizens Advice Scotland do face to face appointments but you need to ring them to arrange this.

Energy Advice

Home Energy Scotland (HES) provide  advice on   energy saving, keeping warm at home, renewable energy, greener travel, cutting water waste & more.


They can help you get the best deal for you gas and electric, understand your bills, lower your energy usage, manage your heating system to suit your life style and help arrange fuel debt repayment plans.


You can contact them on Home Energy Scotland  0808 808 2282 or visit their website:

You can write to us or visit the office:-

Whiteinch and Scotstoun Housing Association Ltd,

The Whiteinch Centre,

1 Northinch Court,


 G14 0UG

You can telephone us on:-

0141 959 2552

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