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Right to Repair 

Under the Housing (Scotland) Act 2001, some repairs are yours by right.

The Association's timescales for responding to repairs, as laid out in our Policy are within the legal requirements, however, if we breach the legal time limits your are entitled to claim compensation. This means that you have the right to have these repairs carried out within the timescale specified.   The repairs covered by this legislation are:

The scheme covers certain repairs up to the value of £350. These repairs are known as 'qualifying' repairs. They include:

  • unsafe power or lighting sockets or electrical fittings;
  • loss or part loss of electric power;
  • loss or part loss of gas supply;
  • a blocked flue to an open fire or boiler;
  • external windows, doors or locks which are not secure;
  • loss or part loss of space or water heating if no alternative heating is available;
  • toilets which do not flush (if there is no other toilet in the house);
  • blocked or leaking foul drains, soil stacks or toilet pans (if there is no other toilet in the house);
  • a blocked sink, bath or basin;
  • loss or part loss of water supply;
  • significant leaking or flooding from a water or heating pipe, tank or cistern;
    • unsafe rotten timber flooring or stair treads;
    • unsafe access to a path or step;
    • loose or detached bannisters or handrails; and
    • a broken mechanical extractor fan in a kitchen or bathroom which has no external window or door.

    To find out more please read the Scottish Government's comprehensive Right to Repair Guide.

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