WSHA’s Housing & Communities team would like to let you know about some changes to how our service will operate. These improvements will come into effect from 1 April 2026.
What’s changing?
Currently, tenants have had a dedicated Housing Officer for your area. We are moving to a new team-based approach, where different specialists will support you depending on your query.
Our housing service will now be delivered by two specialist teams. Each team will include Housing Officers and a Housing Assistant, led by a Senior Housing Officer:
- Team 1 – Income & Estates Team – specialising in rent accounts, arrears, former tenant arrears, rechargeable repairs, and estate management.
Senior Housing Officer – Lauren Cadwallender
Housing Officers – Ann Gow, Diane Calderwood & Angela Ben Gamra
Housing Assistant – Nicola McArthur
- Team 2 – Tenancy Support Team – specialising in allocations, anti-social behaviour (ASB), and helping tenants to sustain their tenancies.
Senior Housing Officer – Lisa Wards
Housing Officers – Fiona McNamee & Gillian Grimason
Housing Assistant – TBC
We are also excited to announce we have Annette Matthews as our new Energy Adviser on a fixed term period from now until December 2027.
What this means for you
- You will no longer have a single dedicated Housing Officer.
- When you contact us, you will be supported by the team best placed to help with your enquiry.
- Our teams will have full access to your information, so you will continue to receive consistent information/support.
What’s staying the same?
Our Communities team and Welfare Rights service will continue to operate as they do now.
Why we’re making this change
This redesign is informed by feedback from customers and staff and supports our aim to improve efficiency and deliver high-quality customer service.
We’re committed to making this transition as smooth as possible and ensuring you continue to receive a high standard of customer service.
If you have any questions or need support, please don’t hesitate to get in touch.
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