In recent years the Association has not processed repairs that are deemed to be rechargeable.
In the last 12 months the Association has starting using a new Housing Management computer system that now enables the Association to manage rechargeable repairs.
Example of recharge repairs are as follows:
- Lock change following loss of keys
- Force access and lock change following no access of compliance inspection
- Intentional damage to the property such as to walls and doors Compliance Inspections to be carried out as part of a mutual exchange
- How we will manage rechargeable repairs
Tenants will be notified when they report repairs whether they are deemed to be rechargeable or not. If they are rechargeable the Association will request payment in advance and this can be made over the phone or via Allpay, like how rent is paid.
If tenants are unable to pay for recharge repairs at the time they are reported these will be processed as a debt and held on tenants’ accounts. It is therefore important to pay in advance when able to.
For further details, please refer to the Association’s Recharge Repair Policy, available via the website.
Should you wish to discuss recharge repairs further please contact: Stuart McBroom, Senior Property Services Officer on 0141 959 2552.
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