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Repairs

Repairs Service during the Current Coronavirus Pandemic

As the majority of Covid-19 restrictions have now been removed the repairs service is aiming to provide a normal service for all types of repairs within your home although it should be noted that some of our contractors are still being affected by staff absences caused by Covid 19 and delays in obtaining some materials . If you require a repair we would encourage tenants to wear face masks, increase ventilation and keep social distancing in place within their home whilst repairs are taking place in order to reduce the risks of you catching or spreading Covid-19. Your co-operation is appreciated in reducing the risk of spreading Covid 19. If you feel unwell and have Covid-19 symptoms such as, high temperature, persistent cough, loss of sense of smell or taste we would advise that any repairs you have arranged are cancelled by letting the association know you or your household have these symptoms, so to keep others save from the spread of Covid-19.

If you are reporting an emergency out of hours, please call 0141 959 2552 and your call will be put through to our call handling service who will arrange for a contractor to call, you must be in a position to give access for 6 hours following the call reporting the emergency. The contractor may not be in a position to contact you prior to attending.

Reporting a Repair

We hope you enjoy living in your association home, however sometimes you need a repair carried out and you can arrange this in one of four following ways:

  1. You can call at the office in person. The office is located beside the Whiteinch Community Centre at 1 Northinch Court, Glasgow, G14 0UG.
  2. By phoning us on 0141 959 2552.
  3. Writing to us at the above address. 
  4. By email to: repairs@wsha.org.uk.
  5. By submitting the repair via the diagnostic tool below:

When reporting a repair, please give us as much information as possible; the nature of the problem, where it is located, what happened, when you will be available to give access to the contractor and your contact details. Based on the information provided by yourself, the Customer Service Assistant will advise you on the priority of the repair and when you may expect the repair to be completed. Please report all repairs promptly as soon as they occur or you discover them, this includes repairs out with your home.

Response Times

Please note that all restrictions have now been lifted by the Scottish Government and responsive repair times have been returned to normal as follows:

  • Emergency Repairs – Attended to within 6 Hours
  • Urgent Repair – Attended to within 3 working days
  • Routine Repairs – Attended to within 10 working days


Pre - inspections

Pre-Inspections have been reintroduced for all types of responsive repairs wherever deemed necessary by repairs officers. We would encourage tenants to wear face masks, increase ventilation and keep social distancing in place within their home whilst pre-inspections are taking place, so to reduce the risks of catching or spreading Covid-19. If you feel unwell and have Covid-19 symptoms such as, high temperature, persistent cough, loss of sense of smell or taste you are advised to contact the repairs team immediately to rearrange any repairs or inspections to prevent the spread of Covid-19.


Reporting an Emergency Repair Out of Hours 

If you have a repair which cannot wait until the office opens then you should contact our out of hours service by phoning 0141 959 2552. Provide details of the repair and the operative will arrange for a contractor call. The tradesperson will attend your home within 6 hours so you must stay in until the contractor attends, as the contractor may not be in position to advise you in advance of his arrival. The out of hours service operates between 5pm and 9am Monday to Friday, all day Saturday and Sunday and all day on public holidays.

If you make arrangements for a contractor to call either as an emergency or any other repair and you do not give access, you will be recharged the cost of the contractor’s time. Please see the section on Rechargeable Repairs.

Reporting Close Lighting Repairs

The Association has recently taken over the close lighting maintenance service from Glasgow City Council.  Any faults with the close lighting should be reported to the Association via the methods above and will be responded to within the appropriate timescale.

Post Inspections and Customer Satisfaction Surveys

Following the easing of Covid-19 restrictions by the Scottish Government we are now able to recommence post inspections within your homes and you will once again receive customer satisfaction survey letters following a repair at your home. We would greatly appreciate your co-operation if we do request a post inspection following a repair in your home and if you are able to complete customer satisfaction surveys the feedback you provide will help inform and improve the service we provide. If a post inspection is arranged within your home we would encourage tenants to wear face masks, increase ventilation and keep social distancing in place within their home whilst post inspections are taking place, so to reduce the risks of catching Covid-19.

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